Name necklace
- Description
- Making of
Material: stainless steel
What is stainless steel?
Stainless steel jewellery is waterproof, anti allergic, will not discolor and will last for years. You never have to take off your jewellery!
Where do I choose my name?
You place your chosen name as an order note in your shopping cart. If you want multiple necklaces, select the number you want and leave a space between each name.
How does the pre-order process work?
Once your name necklace is ordered it is immediately processed by the supplier. It may take 4-6 weeks to make and ship. Once we receive the necklace we will send you an email and the name necklace will be shipped.
Can I return my name necklace?
Once you have ordered and paid for a name necklace, the supplier will immediately start processing it for you and it cannot be returned.
Each design is handcrafted or handpicked in our atelier in Bruges. We buy our charms and parts from ethical manufacturers from all over the world to add a unique sparkle to our jewellery.
FAQ
Can I swim or shower with my jewellery?
Most designs are made of stainless steel. Stainless steel jewellery is waterproof, anti allergic, will not discolor and will last for years. You never have to take off your jewellery! Some designs are high quality gold plated. Our high quality gold plated jewellery will only last long if you take care of your items. Perfume, soap, the sea and chlorinated pools will damage the gold plating and will attack the metals that are alloyed with our golden coating.
How long does it take for an order to be delivered?
It takes 1-2 days to design, package and ship your order. When your package is shipped, you will immediatly receive an e-mail. Bpost will then ensure that your package is delivered within 1 or 2 business days.
What's my ring size?
You can measure your ring size yourself by using a ribbon or string.
1. Measure the circumference of your finger. It is important that the ribbon is loose around your finger.
2. Cut the ribbon and measure the piece.
3. Use the table provided in the description of the chosen ring on the website.
What are the payment options?
We accept different payment methods: PayPal, Visa, Mastercard, American Express, Maestro, Bancontact, bank transfer... Thanks to this wide range of payment options, it is possible for everyone to enjoy our jewellery. All payments are securely processed in our system.
Can my package be wrapped as a gift?
Yes, of course! If you let us know by adding an order note, we will wrap your jewellery with an extra red ribbon.
Is it possible to buy a Gift Card?
Yes, this is possible. You can choose between an online gift card or a normal gift card. There are different amounts available.
Shipping
Fast shipping
Your order will be shipped between 1-2 business days.
Free shipping
Shippings costs are calculated at the checkout. Free shipping on orders over €50,00.
Shipping confirmation
We will keep you updated via email and let you know immediately when your package is shipped.
Returns and refunds
Can I return/exchange my jewellery?
Not 100% satisfied with your new jewellery? We are happy to accept returns and refund on items that are in original condition, within 10 days from the day of shipment. It is not possible to return jewellery due to hygienic reasons. If you have returned your item, the amount will be transferred back to your bank account. Shipping costs will not be refunded.
If your jewellery arrives damaged , you have 10 days from the day of shipment to report this. Please send an e-mail to charlies.jewelsx@gmail.com. Include your order number and what exactly is damaged about your item, with an attached photo. We will immediately investigate the problem and try to find a solution as soon as possible.